Frequently Asked Questions

Bottled/purified water is recommended, as tap water is more likely to cause calcium and mineral buildup. If tap water is used, it must be free of odors that might alter the taste of drinks. Refer to the System Manual for info on water hardness and the impact and frequency of descaling. Refrigerated water also should not be used, as this might impact the temperature of the beverage.

Please always use fresh water and replace water if the system has not been used for an extended period of time.

By using the milk pod first and then the coffee pod, the foam of the final beverage remains a frothy white. This is the authentic way of preparing these beverages. If the opposite is done, the foam becomes brown, although it won’t cause an issue with the taste.

Some of the milk in the pod is slightly sweetened (see nutritional values on the box) in order to deliver perfectly balanced taste and to add convenience for you. Additional sugar may be added to achieve desired sweetness.

The foam layer covering our coffee beverages is called crema and is the result of thorough extraction of the coffee contained in the pod by hot water delivered at elevated pressure. Crema is a widely recognized sign of high-quality coffee, and you can easily test the crema strength by smoothly depositing granular sugar on the crema layer. If crema is good, sugar will take several seconds before sinking under the crema layer.

The successive addition of milk first and coffee second results in the authentic layered beverage (white milk in the bottom of the cup, brown coffee in the middle, white milk foam on the top). Some people prefer to consume without stirring, which leads to a changing experience during drinking. Others prefer to stir in order to have a homogenous taste from start to finish. It is up to you to experiment and find the most enjoyable way.

The expiration date for the product is printed on the box. Keep the pods in a dry, clean place away from heat or direct sunlight.

The machine has an adjustable cup support to fit almost any cup or mug you choose.

Once beverage preparation is complete and the light stops blinking, the pod should be removed and discarded.

NESCAFÉ Dolce Gusto® puts advanced technology at your fingertips — with the touch of just one button, you can brew your ideal cup in one minute or less depending on the size of the beverage and how many pods are required: Espresso takes less than 30 seconds, while a Cappuccino, which requires the use of two successive pods, will take about a minute.

Yes, any beverage in the range can be used with the cold water function.