Nestlé Professional Privacy Policy

Last Updated: December 11, 2024

Thank you for visiting NestléProfessional.com, a U.S. business-to-business website. This Privacy Policy describes the personal information that Nestlé USA, Inc. (d/b/a Nestlé Professional) collects, uses, discloses, and otherwise processes about you as a business contact when you use or access Nestlé Professional websites or otherwise interact with us, such as through our sales or customer support teams.

Please read this Privacy Policy before using our websites or submitting any personal information to us. You are encouraged to review this Privacy Policy whenever you visit our websites to stay informed about our information practices and the choices available to you.

Note, the privacy practices set forth in this Privacy Policy apply to your interactions with Nestlé Professional. Other Nestlé brands and entities have different practices, so please review the privacy policies posted on their sites for more information about their privacy practices.

Information We Collect

How We Use Information

How We Disclose Information

Targeted Advertising and Analytics

Referrals

Your Choices

Data Retention

Third-Party Content and Links

California Residents

Changes to This Privacy Policy

Contact Us

Information You Provide: We collect information you provide directly to us. For example, you provide information directly to us when you make a purchase, fill out a form, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The type of information we collect may include your name, company name, postal address, e-mail address, region, area of focus, line of business classification, and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to collect and process your payment information.

Information Automatically Collected: We also collect certain information automatically when you access or use our websites, including:

• Transactional information: When you make a purchase, exchange, or return, we collect information about the transaction, such as product details, purchase price, and the date of the transaction.

• Device and usage information: We collect information about how you access and use our websites, including data about the device and network you use, such as your hardware model, operating system version, IP address, unique device identifiers, and browser type. We also collect information about your activity on our websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our websites.

• Information collected by cookies and similar technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our websites and your experience, see which areas and features of our websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our websites and in our emails to help deliver cookies, count visits, and understand usage.

Information We Derive: We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your zip code or IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Information from Other Sources: We obtain information from other sources. For example, our affiliates and business partners may provide us information about you. We may also collect information about you and your company from other sources, such as social media sites to help us maintain the accuracy of the information we collect, measure ad quality and responses, and for internal business analysis or other business purposes.

We use the information we collect to provide our products and services. We also use the information we collect to:

• Provide, maintain and improve our websites, including to personalize your online experience;

• Manage your account with us, provide technical support (including to debug and troubleshoot), and send you technical notices, updates, security alerts, and support and administrative messages;

• Respond to your comments and questions and provide customer service;

• Communicate with you about products and services we offer, and other news and information we think will be of interest to you (you may opt out of these communications at any time by following the instructions provided therein);

• Monitor and analyze trends, usage, and customer activities;

• Target advertisements to you on third-party platforms and websites (for more information, see the Targeted Advertising and Analytics section below);

• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Nestle Professional and others; and

• Comply with our legal and financial obligations.

We disclose the categories of personal information we collect in the following circumstances or as otherwise described in this policy:

• Service Providers and Vendors: We disclose personal information to vendors, service providers, contractors, and consultants that need access to certain personal information to perform services for us, such as web hosting, payment processing, shipping and delivery, and data analytics.
• Legal Matters: We may disclose personal information if we believe that disclosure is in accordance with, or required by any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• Safety: We may disclose personal information if we believe your actions are inconsistent with our user agreements or policies; if we believe that you have violated the law; or if we believe it is necessary to protect the rights, property, and safety of Nestlé Professional, our users, the public, or others.
• Professional Advisors: We disclose personal information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Sale or Transfer of Business or Assets: We may disclose personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Corporate Affiliates: We may disclose personal information between and among the Nestlé S.A. companies and any current or future affiliates under common control and ownership.
• With Consent: We disclose personal information with your consent or at your direction.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Nestlé Professional processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our websites and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. The activities described in this section constitute “sharing” or “selling” under California law. If you are a California resident, you can learn more about the choices available to you with respect to these practices, by reviewing the Opt Out of Sales and Sharing subsection.

You can learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.

• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our websites . .

• Communication Preferences: You may opt out of receiving promotional emails from Nestlé Professional by following the instructions in those communications or contacting us with your request as set forth in the Contact Us section below. If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

This section applies to California residents and describes our data practices today and in the preceding 12 months. This section also serves as our California notice at collection.

Additional Disclosures

We collect the following categories of personal information: identifiers; Internet or other electronic network activity information; commercial information; professional or employment-related information; and inferences drawn from any of the categories identified here. For more information about the specific data points we collect and the sources of such collection, please see the Information We Collect section above.

We collect personal information for the following business and commercial purposes (described in more detail in the How We Use Information section above): providing, improving, and personalizing the websites; managing your account; communicating with you; engaging in marketing and advertising; protecting the rights and interest of Nestlé Professional and others; and complying with our obligations.

We have disclosed personal information for the business and commercial purposes described in the How We Disclose Information section above. Specifically, we have disclosed the following categories of personal information to the following categories of recipients:

Some of our advertising and analytics activities may constitute “sharing” or “selling” under California law. In order to advertise our products and services to you and better understand, improve, and personalize our interactions with you, we share and sell the following categories of personal information to the following categories of third parties:

We do not knowingly sell or share personal information about consumers under the age of 16.

Your Privacy Rights

Access, correction, deletion. Subject to certain limitations, you have the right to (1) request to know more about and access the personal information we collect, use, and disclose about you, including in a portable format (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, correction, or deletion of your personal information, please submit the request here or call our toll-free number at 800-225-2270. We may verify your request by asking you to provide information related to your recent interactions with us, such as your name, email address, or phone number. If we deny your request, you may appeal our decision by contacting us at mailto:nestleconsumerprivacy@us.nestle.com. If you have concerns about the results of an appeal, you may contact your state attorney general.

We will not discriminate against you for exercising your privacy rights.

If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with the request, such as a driver's license or other government-issued ID. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, submit the requests here.

Opting out of sales and sharing. As described in the Targeted Advertising and Analytics section above, we process personal information to understand and improve your experience on our websites and to serve you advertisements on non-Nestlé Professional properties. Some of these activities may be considered “sales” or “sharing” of your personal information under California law and you have the right to opt out of these activities. You can opt out of sales or sharing at any time by clicking the “Your Privacy Choices” button on the footer of our websites and following the prompts or by visiting our websites with a legally-recognized opt-out preference signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our websites, or if you clear your cookies.

If you have any questions about this policy or our practices, please contact us at our contact page.