Warranty & Service

Limited Warranty

This warranty only applies to NESCAFÉ®️ Dolce Gusto®️ Majesto, NESCAFÉ®️ Dolce Gusto®️ Esperta 2, and NESCAFÉ®️ Dolce Gusto®️ Genio 2.

What does the warranty cover?

We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to repair at our manufacturer or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be returned at the company expense.

This warranty shall apply only if the appliance is used in accordance with the factory directions, which accompany it, and on an alternating current ( AC ) circuit.

How long does the coverage last?

NESCAFÉ®️ Dolce Gusto®️ Majesto - This warranty runs for one year (1) from the purchase date found on your receipt and applies only to the original purchaser for use.

NESCAFÉ®️ Dolce Gusto®️ Esperta 2, and NESCAFÉ®️ Dolce Gusto®️ Genio 2 - This warranty runs for two years (2) from the purchase date found on your receipt and applies only to the original purchaser for use.

What is not covered by the warranty?

The warranty does not cover defects or damage of the appliance, which result from repairs or alterations to the appliance outside our factory or authorized service centers, nor shall it apply to any appliance, which has been subject to abuse, misuse, negligence or accidents. Also, consequential and incidental damage resulting from the use of this product or arising out of any breach of contract or breach of this warranty are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation may not apply to you.

The warranty does not cover appliances that do not work properly because they have not been descaled.

How do you get service?

If repairs become necessary, please contact us at 800-745-3391.

The above warranty is in lieu of all other express warranties and representations. All implied warranties are limited to the applicable warranty period set forth above. Some states/countries do not allow limitations on how long an implied warranty lasts, so the above exclusions may not apply to you. NESCAFÉ®️ Dolce Gusto®️ does not authorize any other person or company to assume for it any liability in connection with the sale or use of its appliance.

How does country law apply?

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state/country to country.